Difficult Conversations (St Louis)

March 5, 2020
8:00 AM - 4:00 PM


St Louis Knight Center

Seminar Details
In today’s collaborative environment, getting things done requires the ability to work across silos, through differences and around a variety of unexpected obstacles. The ability to handle difficult conversations — with direct reports, peers, customers, partners or suppliers — is key to your ability to lead effectively. This interactive session, designed by members of the Harvard Negotiation Project, will offer a framework and practical skills for handling conflict and making sound decisions while maintaining good working relationships.

  • Triggers that make you lose your best skills
  • Systematic cognitive biases and heuristics that hamper learning and decision-making
  • Physiology of emotion and the impacts on cognition
  • Costs and benefits of different approaches to handling disputes

  • Diagnose causes of difficulty in conversations
  • Make counterparts comfortable sharing honest information
  • Foster curiosity and willingness to listen to a counterpart
  • Avoid triggering emotional reactions
  • Temper strong feelings in yourself and others so you can get back to being productive

Earn a Concentration or your Advanced Management Certificate

This seminar qualifies for one day out of five in the Leadership Concentration. Earn a concentration by taking five seminar days in this area within two years, or complete 15 seminar days across three defined concentration areas to earn your Advanced Management Certificate.


Ann Garrido, Associate Professor of Homilitics, Aquinas Institute of Theology

Executive Programs, 314-935-9494

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