Digital Marketing Strategy: Succeeding in the Age of the Customer (St Louis)

May 13, 2020
8:00 AM - 4:00 PM

May 13, 2020
8:00 AM - 4:00 PM


St Louis Knight Center

Registration Required: Yes


Seminar Details
New for 2020
Please note date change - previously scheduled for 9/11/2019 New Date 5/13/2020

Consumers across all industries utilize digital mediums to discover, evaluate and select solutions. As a result, these empowered customers have more options, are more informed, and are able to easily determine the best solution to their needs with confidence. This has forced firms to compete in environments of low marketing influence, high price sensitivity, and decreased loyalty. Firms who are succeeding in these environments are successfully leveraging these same digital mediums to engage, nurture, convert, and retain consumers throughout the customer lifecycle. The purpose of this course is to provide attendees with the knowledge, tools, resources, and experiences needed to succeed.  This course is relevant and applicable to all industries and will provide insights relevant to both B2C and B2B environments.  We’ll explore examples from a broad variety of industries, including but not limited to consumer products, healthcare, and financial services.  Participants will gain greater insight on how to properly evaluate the various digital marketing technologies and platforms available to firms.

  • When and how to utilize digital mediums based on goals and circumstances
  • How to integrate data across and within digital marketing channels to drive effectiveness and efficiency
  • How to prioritize efforts based upon factors such as speed of impact, difficulty, and cost

  • Ability to develop an optimal digital marketing strategy inclusive of mediums, analytics, and properties
  • Knowledge needed to ensure each customer touchpoint is as impactful as possible from the first interaction to purchase and loyalty
  • Understanding of how to properly allocate time, budget, and resources based on near- and long-term goals

Earn a Concentration or your Advanced Management Certificate

This seminar qualifies for one day out of five in the Business Execution Concentration. Earn a concentration by taking five seminar days in this area within two years, or complete 15 seminar days across three defined concentration areas to earn your Advanced Management Certificate.


Michael Wall, Professor of Practice in Marketing, Olin Business School

Executive Programs, 314-935-9494

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