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Difficult Conversations (St Louis)

March 5, 2020
8:00 AM - 4:00 PM

Location:

St Louis Knight Center

Registration Required: Yes

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Seminar Details
In today’s collaborative environment, getting things done requires the ability to work across silos, through differences and around a variety of unexpected obstacles. The ability to handle difficult conversations — with direct reports, peers, customers, partners or suppliers — is key to your ability to lead effectively. This interactive session, designed by members of the Harvard Negotiation Project, will offer a framework and practical skills for handling conflict and making sound decisions while maintaining good working relationships.



Topics
  • Triggers that make you lose your best skills
  • Systematic cognitive biases and heuristics that hamper learning and decision-making
  • Physiology of emotion and the impacts on cognition
  • Costs and benefits of different approaches to handling disputes



Benefits
  • Diagnose causes of difficulty in conversations
  • Make counterparts comfortable sharing honest information
  • Foster curiosity and willingness to listen to a counterpart
  • Avoid triggering emotional reactions
  • Temper strong feelings in yourself and others so you can get back to being productive

Earn a Concentration or your Advanced Management Certificate

This seminar qualifies for one day out of five in the Leadership Concentration. Earn a concentration by taking five seminar days in this area within two years, or complete 15 seminar days across three defined concentration areas to earn your Advanced Management Certificate.





Price
$920.00

Faculty
Ann Garrido, Associate Professor of Homilitics, Aquinas Institute of Theology


Contacts
Executive Programs, 314-935-9494


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