Difficult Conversations (St. Louis)

May 7, 2014
8:30 AM - 4:30 PM


St. Louis Knight Center

Seminar Details
In today's collaborative environment, getting things done requires the ability to work across silos, through differences and around a variety of unexpected obstacles. The ability to handle difficult conversations - with direct reports, peers, customers, partners or suppliers - is key to your ability to lead effectively.

This interactive session, designed by members of the
Harvard Negotiation Project, will offer a framework and practical skills for handling conflict and making sound decisions while maintaining good working relationships.

  • The triggers that make you lose your best skills
  • The systematic cognitive biases and heuristics that hamper learning and decision-making.
  • The physiology of emotion and the impacts on cognition
  • The costs and benefits to different approaches to handling disputes

Upon completion of this seminar, participants will be better able to:

  • Diagnose the causes of difficulty in conversations
  • Make counterparts comfortable sharing honest information
  • Foster curiosity and willingness to listen to a counterpart
  • Avoid triggering emotional reactions
  • Temper strong feelings in yourself and others so you can get back to productive work


Executive Programs, 314-935-9494

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