Kaitlin Daniels

Kaitlin Daniels

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Kaitlin Daniels joined Olin in 2016 as an Assistant Professor of Operations and Manufacturing Management. Her research focuses on the operations of gig-economy platforms (e.g. Uber) and the resulting impact on consumer and service provider welfare.

Education

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• Ph D 2017, The Wharton School, University of Pennsylvania
• BS 2011, Duke University

Awards/Honors

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• M&SOM Best Paper Award Finalist, 2020
• M&SOM Meritorious Service Award, 2020
• M&SOM Best Paper Award Finalist, 2019
• M&SOM Meritorious Service Award, 2019
• M&SOM Best Paper Award Finalist, 2018
• M&SOM Meritorious Service Award, 2018
• Management Science Distinguished Service Award, 2018

Research Interests

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gig/sharing economy, self-scheduling capacity, platform operations, contract design, service operations

Selected Publications

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• "The Role of Surge Pricing on a Service Platform with Self-Scheduling Capacity", Manufacturing & Service Operations Management, Issue 3, 337-507, with Gerard Cachon, Ruben Lobel, 2017
• "Matching Technology and Competition in Ride-hailing Marketplaces", Management Science, with Danko Turcic
• "Congestion in the Age of Uber: Medallion Management and Taxi Hailing Technology", Manufacturing & Service Operations Management, with Danko Turcic
• "The Impact of the Gig-Economy on Financial Hardship among Low-Income Families", with Michal Grinstein-Weiss
• "Trying and Failing: Biases in Donor Aversion to Rejection", Production and Operations Management, Issue 12, with Leon Valdes, 2021
• "Platform Data Strategy", Marketing Letters, Issue 4, 323-334, with Hemant Bhargava, Olivier Rubel, Elizabeth Altman, Ramnik Arora, Jorn Boehnke, Timothy Derdenger, Bryan Kirschner, Darin LaFramboise, Pantelis Loupos, Geoffrey Parker, Adithya Pattabhiramaiah, 2020