Strategic Operational Decisions

Developing Analytical and Strategic Insights to Strengthen Performance

Coming Fall 2020

COURSE DESCRIPTION

Operations involve all the activities that are performed in order to produce and deliver a product or service. A firm's operations are crucial to its strategic differentiation and performance. Aligning the operational decisions with the firm's business strategy is a key ingredient of success for most industries. In this course we will learn how to create a best-in-class operations strategy that drives innovation and operational excellence, establishes a long-term competitive advantage, boosts financial performance, and maximizes shareholder value. This course will provide you with frameworks and tools to: 1) formulate an operations strategy; 2) analyze, value, and optimize the key decisions involved in operations strategy; 3) develop innovative operations to increase efficiency, improve responsiveness, create flexibility; and 4) configure operations networks to mitigate risk and enhance global competitive position.

This course will adopt an interactive and experiential format. Through a mix of lectures, case studies, team exercises, and simulation games, participants will learn leading-edge theories and their applications. They will also develop analytical and strategic insights into the operations of manufacturing and service firms. Upon completion of the course, participants will be ready to implement operational changes that can strengthen an organization's performance and position in the marketplace.

TOPICS COVERED IN THIS COURSE

Frameworks for outlining and evaluating operations strategy
Operations metrics that create value
Competitive intelligence in operations
Capacity strategy and risk management
E-commerce operations
Managing global operational networks
Business model innovation

BENEFITS

This course will teach participants how to:

Link operations to customer experience and financial performance
Assess operations system from the perspectives of investors and internal management
Develop strategic thinking and tools to achieve operational excellence
Learn design thinking methodology and mindset to lead operational innovation
Network with peers from diverse industries to gain new insights

WHO SHOULD ATTEND?

Mid-level executives and managers who are responsible for developing and executing operations strategy; operations leaders and strategic planners; functional area leaders who want to learn more about operations; general managers and consultants; innovators, aspiring entrepreneurs, and owners of startup businesses.