Never Break the Chain: Lingxiu Dong

  • Season 3, Bonus Episode 2
  • June 13, 2023
  • 20 minute listen

Never Break the Chain: Lingxiu Dong

A big challenge of managing supply chains is the sheer complexity. Some aspects of the supply chain can be overlooked until disruption happens.


What do consumers misunderstand about how supply chains work in the delivery of goods and services? What can business leaders do to mitigate the risk to their supply chains? And how can emerging technology play a role?

Episode Notes

During On Principle’s regular season, we tell the stories of business leaders navigating tough calls and pivotal moments. Between seasons, we share bonus episodes that delve deeper into earlier interviews, elaborating on research, scholarship and experience about values-based, data-driven decision-making.

When this month's guest and I originally talked, she remembered the toilet paper woes in the early days of the pandemic as a turning point for consumers, a time when supply chains entered the common lexicon. We decided to take a deeper dive into the topic by going further into that original interview from May 2022.


This podcast is a production of Washington University in St. Louis’ Olin Business School. Contributors include:

  • Katie Wools, Cathy Myrick, Lesley Liesman and Judy Milanovits, creative assistance
  • Jill Young Miller, fact checking and creative assistance
  • Hayden Molinarolo, original music and sound design
  • Mike Martin Media, editing
  • Sophia Passantino, social media
  • Lexie O'Brien and Erik Buschardt, website support
  • Mark P. Taylor, strategic support
  • Paula Crews, creative vision and strategic support

Special thanks to Ray Irving and his team at WashU Olin’s Center for Digital Education, including our audio engineer, Austin Alred.

Additional information

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Download the podcast transcript PDF