Dennis Zhang

Associate Professor of Supply Chain, Operations, and Technology & Associate Professor of Marketing (Courtesy)

Dennis Zhang

Dennis Zhang

Dennis Zhang joined the Olin business School in 2016. His research focuses on operations in innovative marketplaces and in the public sector. He built theoretical models to extract reliable insights from data and use data to improve existing models. Prior to joining the Olin faculty, Dennis finished his PhD from Northwestern University and worked at Google as a machine learning software engineer.

Area of Expertise

Marketing, Operations Strategy, Revenue Management, Supply Chain Management, Supply Chain, Operations, and Technology, Information Technology


  • Ph D 2016, Northwestern University
  • MS 2015, Northwestern University
  • BS 2012, University of California at Los Angeles


  • Winner of 2022 POMS Early Career Research Accomplishments Award, 2022
  • 2014 POMS College of Healthcare Operations Management Best Paper Award, Production & Operations Management Society, 2014
  • UCLA Outstanding Bachelor of Science Award, University of California at Los Angeles, 2012

Research Interests

Service Operations; Healthcare Operations; Social Interaction and Operations; Interface of Econometrics and Machine Learning.

Personal Interests

eSports, reading and traveling.

Selected Publications

  • "Peer Bargaining and Productivity in Teams: Gender and the Inequitable Division of Pay", Manufacturing & Service Operations Management, Issue 4, 933-951, with Lamar Pierce, Laura Wang, 2021
  • "How Does Bonus Payment Affect the Demand for Auto Loans and Their Delinquency?", Journal of Marketing Research, with Zhenling Jiang, Tat Chan, 2022
  • "The Value of Logistic Flexibility in E-commerce", with Bing Bai, Tat Chan
  • "Learning from Inventory Availability Information: Evidence from Field Experiments on Amazon", Management Science, Issue 3, 1216–1235, with Ruomeng Cui, Jun Li, 2019
  • "The Operational Value of Social Media Information", Production and Operations Management, Issue 10, 1749-1769, with Ruomeng Cui, Santiago Gallino, Antonioi Moreno, 2018
  • "Does Social Interaction Improve Learning Outcomes? Field Evidence from Massive Open Online Courses (MOOCs)", Manufacturing & Service Operations Management, Issue 3, 347–367, with Gad Allon, Jan Van Mieghem, 2017
  • "A Better Way to Fight Discrimination in the Sharing Economy", Harvard Business Review, with Ruomeng Cui, Jun Li, 2017
  • "Hospital Readmission Reduction Program: An Economic and Operational Analysis", Management Science, Issue 11, 3351–3371, with Itai Gurvich, Jan Van Mieghem, Eric Park, Robert Young, Mark Williams, 2016